Specialist, Info Systems job – IAP Worldwide Services, Inc – United States



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IAP – Ingenuity and Purpose

www.iapws.com

A leading international government contractor for more than 60 years, IAP provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. A world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers’ diverse and complex challenges. IAP’s corporate headquarters is located in Cape Canaveral, FL, and operates in over 100 locations in 20 countries worldwide. IAP also maintains offices in Panama City, FL, Virginia, the United Kingdom, and the Middle East.

JOB SUMMARY:
Primary responsibility is to interpret problems and provide technical support for hardware, software, and systems. Key activity is troubleshooting reported anomalies using automated diagnostic programs, data analysis techniques, and business intelligence tools to resolve recurrent difficulties. Secondary responsibilities include, but is not limited to, the following: Basic maintenance, security, and usage monitoring of IAPWS’ servers; Upkeep of maintenance contracts for all server hardware (servers, hubs switches, routers, software, etc.); Assist in planning of upgrades, software conversions or installations; Maintain system backup programs, processes, and related documentation; Provide liaison support between the customer and users; Function as the helpdesk and database administrator; Maintains all system applications and interfaces. Maintain the integrity of the operating environment and ensure continuity with the business unit operations requirements. Generate reports and queries using established programming languages and tools such as SQL and Cognos in the satisfaction of reporting requirements and problem research and resolution. Perform data and systems analysis tasks that will support business application usage process improvements. Develop tools and procedures for daily operational support of users. Create and maintain user profiles, security elements and reporting of IT misuse or inappropriate use. Maintain systems and associated utilities to optimize operating efficiency. Tune, upgrade and monitor system performance, conduct disaster recovery and protects company proprietary information in accordance with established Corporate guidelines. Analyze, recommend, and install client requirements for hardware and software solutions. Maintain an effective and productive working relationship with users as the helpdesk resource for system problems. Set-up, replace or modify server environment or equipment. Support Corporate IT programmer/analysts and database administrators in developmental and routine maintenance operations. Maintain all system applications and interfaces to include basic troubleshooting and symptom diagnostics.

KNOWLEDGE:
Frequent use and general knowledge of industry best practices, techniques, and standards. General application of concepts and principles.

MIN EDUCATION & EXPERIENCE:
3 – 5 years with BA, Computer Science.

1 – 3 years with MBA, Computer Science.

Consideration will be given to relevant professional experience commensurate with assignment.

SUPERVISION EXERCISED:
Does not supervise.

Project Specific Duties/Responsibilities/Qualifications: (In addition to what is listed above)

As an IT Specialist on this project, you will be supporting an MWR network. Job responsibilities include supporting, monitoring, testing, and troubleshooting hardware and software problems pertaining to LAN relying on experience and judgment. Provides end user support for all LAN-based applications. Install and configure workstations and printers. This position does require travel and work at remote locations in, potentially, austere conditions.

Duties include, but not limited to, the following :
Troubleshoot issues with IAP computers, printers and servers

While traveling to the remote sites, the incumbent is responsible to create/update/maintain the network diagram(s), inventory list as well as recommend repairs or upgrades

Responsible for work order completion and adherence to quality control and safety standards

Responsible for delivering weekly reports to the Communications Manager

Minimum Qualifications:
3 to 5 years of experience in the following areas:
Supporting the following software programs: Microsoft Office, Adobe Professional, Microsoft Project, Microsoft Visio, VPN, OWA and Auto Cad LT. Technician must know how to use Microsoft Visio to create and update network diagrams

Installing, maintaining, troubleshooting copper and fiber (CAT5, CAT6, RG6, RG11)

Installing Cisco routers and switches

Installing and troubleshooting wireless P2P

Cisco PIX firewalls

HP Printers

Familiarity with SAT TV, Internet and VOIP systems

Security Clearance:
Must have an active Top Secret Clearance.

Required Skills

Required Experience

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