Software Support Analyst job – Centeva – Rockville, MD



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Centeva is a professional and technical services firm providing federal acquisition support services, FPDS auditing, business process improvement and software development services to public and private sector clients. We’re experiencing rapid growth and are in need of a Software Support Analyst to join our team. This position will work full time , business hours .

Who we’re looking for:
An ambitious self-starter, who thinks proactively and has excellent interpersonal skills. You also have a positive outlook on life and consider yourself service oriented. These will serve you well as you work closely with our development staff on new and existing software projects for one of our high-profile government clients. Your commitment to service excellence and passion for our client’s success aids you as you work directly with our client to proactively identify and react to problems they encounter. Then, using your refined analytical abilities, help troubleshoot or escalate issues you come up against. You’re a quick learner and help to sequence our technical staff and assist the project manager to ensure the project is completed on time and exceeds expectations. You take pride in a good day’s work and represent the Centeva name well to our clients by personifying “Service Excellence in Pursuit of Customer Excellence”.

Responsibilities:
Desk-side support to all inbound client requests

Formal end-user training

Troubleshoot and escalate support requests

Assist in the management of business requirements and software updates

Interaction with end-users and stakeholders

Participate in customer and team meetings

Required:
Bachelor’s Degree

1-3 years of work experience

Able to pass background investigation for Federal Government employment

Ability to work autonomously with minimal supervision

Ability to exercise discretion to best solve problems

Positive, service oriented attitude

Commitment to customer excellence

Preferred:
Previous support experience

Previous experience with business intelligence and applicable software applications

Familiarity with technical terms and software development process

Experience working in or with the Federal Government

Centeva offers a full array of benefits, following a probationary period, including:

Health, dental, and vision insurance

PTO

401k with employer matching up to 4% annual contribution

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