Application Support Lead job – JPMorgan Chase – Jersey City, NJ

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Application Support Lead

JPMorgan Chase

12,786 reviews

Jersey City, NJ

As a Support Lead in Coroprate Technology, primary responsibilities will be to ensure the smooth and effective operation of the applications and 24/7 availability of the systems through careful monitoring of production processes,

automating procedures where possible via scripting, and performing Permit to Operate on each application release. L2 Support Analyst is responsible for day to day support of application/infrastructure and products including the production, environments. Works with the development and other support teams to provide design guidelines and imparts knowledge on technical trends and solutions. Instruments end to end monitoring of infrastructures to ensure high availability and timely alerting of potential issues. Ensure infrastructures have adequate capacity and are refreshed on a periodic basis.

Develops and maintains system documentation, run-books and production metrics reporting. Also will work effectively within team to identify and resolve issues. Communicate effectively with both technical and non-technical individuals. Additional duties will include handling ad-hoc requests from the user community, participation in ongoing performance improvements around the production environment, keeping application documentation up to date, and performing root cause analysis during and post issues.

The successful candidate will need to truly understand how the systems work so they can independently contribute to the overall solution, including the ability to create python scripts, java script, unix scripts, autosys jobs, SQL queries and configuring geneos alert monitoring. They will be considered partners for a solution, not simply command executors, and are expected to add value by suggesting changes to the infra and processing. During a training period of approximately three months, they will be sitting with the development teams to gain the knowledge required for the position

Duties include but not limited to:

• Start of Day ready for business checks

• Environment management: Production, UAT, Pre-Prod

• Scripting: Python, java script, Autosys, Unix, Database queries

• Configure Alerts in geneos

  • Knowledge of Dev Ops
  • Release management

  • L2 investigation and resolution of issues raised by users

As a member of the Application Support team, you will also be responsible for performing L1 & L2 caliber troubleshooting/triage of incidents, working trouble tickets, completing escalation management, providing L2 monitoring support at the infrastructure, application & middleware layers, and resolving and reporting of incidents for our production environments. In addition, you will execute system administrative tasks, help to create and maintain production support documentation, and assist on projects when directed. In this position, you will be responsible to quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively. In support of incident management, you will work closely with other technology groups including Development, Database Administration, Quality Assurance (QA), and Infrastructure (Networking, Systems and Storage, Build and Deploy, and Operations), both onshore and offshore, as well as our business

  • Bachelor’s degree in Computer Science or related technical or business area

  • Must have 5+ Years of Java scripting and Geneos configuration experience in UNIX


  • Familiarity with implemenation of DevOps.

  • Familarity with Risk applications.

  • Management Desirable

  • Proven track record of mid-level to senior L2 Production Support, implementation and system m anagement experience required, Unix shell and Java scripting is required

  • 5 years of experience overall, with at least 2+ years of experience working in an applications production support/application development environment

Additional Required Skills:

  • Onboarding new applications to support

  • Registering data sources in metadata

  • Managing software license, both client and server, installation and compliance

  • Tracking, evaluating, testing and deploying patches and hot fixes

  • Responding to and resolve user reported incidents

  • Monitoring server and system health, notifying other support teams as necessary to maintain system availability

  • Adding, removing and monitoring jobs on the job scheduler

  • Escalating Production issues to L3 Support

  • Participating in infrastructure projects to improve the Production environment

  • Participating in other business intelligence and IT soluctions.

  • Documenting system and process changes

  • Making recommendations to user community and management for improvement

12,786 reviews

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