Analyst, Order Management Reporting & Analytics job – Best Buy – Richfield, MN



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Analyst, Order Management Reporting & Analytics


Best Buy

12,529 reviews


Richfield, MN

The Order Management Reporting and Analytics team is accountable for providing trusted knowledge and insights through reporting and analytics that drive operational efficiencies and enhance the customer order experience across all channels and fulfillments. The data collected is used for reporting and monitoring of order fulfillment, improving the customer experience, informing cross functional and business partners of trends and optimization opportunities, lowering operating costs, evaluating historical performance, supporting new capabilities, triaging issues, quantifying and predict outcomes, and increasing team capacity by identifying key trends and issues. Order Management Reporting and Analytics includes a set of business and technical activities and processes to define, create, collect, verify or transform digital data into reporting, research, analyses, recommendations, optimizations, predictions, and automations. The team is responsible for the management and governance of Order Management data. This includes availability, usability, consumption, integrity and security of the data assets.

Position Summary:
Translates business needs and use cases into technical reporting requirements. Architects dashboards and reporting solutions to meet business needs. Conducts analysis, interprets data and identifies trends in complex data sets. Presents insights and recommendations to business partners. Drives reporting issues to resolution with help from IT and internal partners.

Data Collection

Plan and execute end to end delivery of reports and data solutions including interpreting business needs, designing report and data collection solutions, data modeling, developing report presentation and data visualization, presenting results to audience and end users

Use SQL, DAX, and other programming languages along with tools such as Teradata, Excel and SQL Developer to extract and merge data from multiple sources including SSRS and Oracle

Use data modeling and industry best practices to architect and develop complex dashboards and reports that include data visualization to transform raw data into a format usable by the business utilizing but not limited to Tableau, Excel, PowerPoint, Microsoft Power BI

Deliver ad hoc reports and analysis to leadership in support of high impact business issues and customer impactful situations Analysis & Insights

Interpret data, identify trends and analyze results with complex Omni Channel and cross fulfillment data sets

Conduct ad hoc analysis and data mining to evaluate root cause of challenges and issues presented to the business as well as uncover opportunities to provide further recommendations to leadership

Present insights and analysis to cross functional teams and leadership that influence decisions and outcomes that direction impact customers and enterprise goals

Identify opportunities using advanced analytics and make recommendations that further the Enterprise Fulfillment strategy Capability & Reporting Solutions

Design and build sustainable reporting and data collection solutions that measure critical business metrics and present data insights to Ecommerce leadership in clear concise and visual ways.

Enhance reporting capability by providing inputs into end to end project delivery including design, user acceptance testing, performance testing, usability assessment, enhancement recommendations and defect management associated with PDW

Identify and implement new process improvements to that enable speed and quality of data Collaboration

Develop effective partnerships with Order Management Fulfillment teams and cross functional teams to understand reporting needs in support of Omni-channel order fulfillment

Identify, triage and drive reporting issues and escalations to resolution through collaboration with IT and other internal partners to help resolve

Educate audience on reporting best practices and teach self-serve tools and techniques to end users

Openly share information, advice, and expertise with coworker Data Quality & Accuracy

Monitor and review data collection and reports for quality

Identify errors in data, take measure to resolve them and mitigate potential data accuracy risks Basic Qualifications:

2 or more years working in retail industry or multi-channel data

2 or more years programming experience (SQL, DAX, Macros, Visual Basic)

1 or more years of experience in Oracle Database, MS SQL Server, or Teradata

1 or more years of experience in Relational Databases, and Data Modeling

Familiarity with business intelligence (reporting) and analytics software and visualization tools (Microsoft BI, Tableau, SSRS)

Advanced skills in Microsoft Office Suite including Excel, Power Point, Outlook as well as ODBC/database connection string familiarity Preferred Qualifications:

Bachelor’s Degree in Business, Mathematics, Information Technology or related field or 5 years equivalent work experience


12,529 reviews

Best Buy stores sell appliances, movies, music, computers and a variety of electronic gadgets. They offer extensive customer and technical…

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